I have a great passion for working as a Virtual Assistant. I am an adaptable, self-motivated virtual assistant with excellent skill. I have a great knowledge of virtual features as I have done research on it

Other Experiences

I also attended training for SMM/SM Marketing, Facebook Ads, Appointment setter. Setting up chatbot thru ManyChats and Shopify

Work Experiences

Flowhealth Outsourcing

September 2021 - June 2023

Alorica

February 2016 - June 2021

RIGIBILT

September 2014 - November 2015

Monaco Mfg Corporation

March 2014 - September 2014

Mworld Trading

March 2008 - September 2011

I manage email inbox by sorting and filtering emails. I also draft and send emails to patient queries. Communicating with patients through various channels like email, phone calls and slack.

I resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

I record financial transactions, including sales, purchases, receipts, and payments. I assist our in-house accountant in filing ITR. I prepare and send invoices to clients, and follow up on outstanding payments.

I research potential suppliers. Compare and evaluate offers.
Negotiate contract terms of agreement and pricing.
Enter order details into an internal database.

I organize tasks coming outside of the office.

Assist in the preparation of scheduled sales reports. Develop and maintain a filing system. Order office supplies. Submit and reconcile expense reports or necessary payments to clients.

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Testimonials

"Our work relationship started as working in the same department. As an agent she showcase exemplary talent in details management and passion for customer service which her job entails. She was promoted as an escalation manager where she flawlessly handled difficult customers . She was chosen to pioneer a new line of business and was promoted as a team manager afterwards. She was one of the team manager that show eagerness to learn and excitement to transfer learnings."

Rena Otiz, Operations Manager

Virtual Assistant